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  • Assist with customers concerns, complaints and comments

  • Assist with inquiries about services

  • Conversate with customers by telephone or via chat

  • Provide information about products and services

  • Take orders or cancel accounts, or obtain details of complaints.

  • Record details of customer interactions and transactions.

  • Resolve billing issues by refunding money and adjusting bills.

Customer Service

Technical Support

  • Provide technical and network problem resolutions

  • provide assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting

  • Troubleshooting

  • Perform diagnosis test

  • Manage and maintain all computer systems and databases. 

  • Monitor and manage technical issues.

  • Analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues

  • Effectively sell company's products and services

  • Achieve sales profitability and growth

  • Keep track of sales targets

  • Providing data and reports to help the sales team

  • Answering phone calls

  • Managing the correspondence between the sales team and their clients

Sales Support

 

  • Major Theme Parks

  • Tax Preparation and Software

  • Emergency Roadside Assistance

 

  • Office Supplies

  • Pest Control

  • Wireless Telecommunications

 

  • Vacation Resorts

  • Cruise Lines

  • Residential/Business Security Sytems

Some of the Fortune 500 companies and other clients include but not limited to:

SERVICES

At True Potentials you are able to work in a virtual call center enviroment from the comfort of your home office.  We provide customer service, sales, chat and technical support to some of the top leading fortune 500 companies in the United States. We provide superior service to clients in various industries such as Healthcare, eCommerce, High Tech, Telecommunication, and Travel and Hospitality.

You Get To Choose Which Client You Service!!!

Availability to service clients are 24 hours a day . . .

                          7 days a week, 365 days a year, including all weekends and holidays.

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